Refund policy

We want you to love what you buy — if not, you can return it within 30 days, no worries.

To be eligible for a return, your item must be in the same condition that you received it—unused, unassembled, with tags, and in its original packaging. A receipt or proof of purchase is also required.

We're sorry to hear that your order didn't work out!

If you need to return an item, please follow these simple steps:

1. Contact Us First
   Send an email to diy@makenfun.com with your order number, reason for return, and photos (if applicable).
   Our support team will confirm your request within 1–2 business days.
2. Prepare Your Return Package
   Make sure the item is unused and in its original packaging.
   Include your order number and contact information inside the package.
3. Ship to Our U.S. Return Center:

   MAKENFUN Returns

   8676 Celestine Ave.

   San Diego, CA 92123

   United States

   📞 Tel: +86 13315932692 (Johnathan)

4. Refund Processing
   Once we receive and inspect your return, we will process your refund within 10 business days.
   Refunds will be issued to your original payment method.

⚠️ Please note:

• We do not accept exchanges.
• Returns must be requested within 30 days of receiving your order.

Please use only the return shipping label we provide to ensure your return is processed correctly.

Please inspect your order as soon as it arrives. If the item is damaged, defective, or incorrect, contact us immediately at diy@makenfun.com with photos of the issue.

We will review the case and arrange a replacement or refund if applicable.

Certain items are not eligible for return, including:

• Customized or personalized products
• Gift cards
• Clearance or final sale items
• Perishable goods such as food, flowers, or plants
• Personal care items such as beauty or hygiene products
• Hazardous materials, flammable liquids, or gases

If you're unsure whether your item is eligible, please contact us before requesting a return.

The fastest way to receive the item you want is to return the original item. Once the return is accepted, you can make a new purchase for the desired item.

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must meet the same eligibility conditions: unused, unassembled, with tags and original packaging, and with proof of purchase.

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at diy@makenfun.com.